Privacy Policy

Last updated: 2 October 2026

1. Data controller

The controller of the personal data collected through the website www.tissunature.ch is:

Dugué Atelier 81, sole proprietorship
Operator of the website www.tissunature.ch and of the Tissu Nature brand
Route d'Essert 81
1733 Treyvaux, Switzerland
UID: CHE-191.282.815 VAT
Telephone: +41 79 212 86 42
Email: contact@tissunature.ch

This policy explains what personal data may be processed when you visit the Tissu Nature website, contact us, create an account, place an order or use our services.

2. Personal data processed

Depending on how you use the website, we may process the following categories of data.

2.1 Contact data

When you contact us or fill in a form, we may process:

• your first and last name;

• your email address;

• your telephone number;

• the content of your message;

• any information you choose to give us in your request.

2.2 Order and delivery data

When you place an order, we may process:

• your identity;

• your billing address;

• your delivery address;

• your email address;

• your telephone number;

• the products ordered;

• information relating to the order;

• information needed to track the delivery;

• information relating to returns, refunds or complaints.

2.3 Payment data

Payments may be made via PayPal, TWINT, Visa or Mastercard, depending on the options offered at the time of the order.

Payments are processed by the providers concerned. Tissu Nature does not ask customers to send their full bank card details by email.

The payment data needed for authorisation, confirmation, transaction monitoring, fraud prevention and the processing of refunds may be processed by the payment provider concerned.

Tissu Nature may keep the information needed for order follow-up, accounting, refunds and the handling of any disputes. Full bank card details are not stored by Tissu Nature.

2.4 Technical data

When you visit the website, certain technical data may be processed automatically, in particular:

• the IP address;

• the date and time of the visit;

• the type of device;

• the operating system;

• the browser used;

• the pages viewed;

• browsing data;

• the technical data needed for the security and operation of the website.

2.5 Data relating to cookies and analytics tools

The website may use cookies and similar technologies to ensure its operation, remember certain preferences and analyse the use of the website where you have consented to this.

Detailed information on the cookies used, their purpose and the management of your choices can be found in the Cookie Policy.

3. Sources of data

We obtain personal data:

• directly from you;

• when you fill in a form;

• when you contact us by email or telephone;

• when you create a customer account;

• when you place an order;

• when you request a return or refund;

• automatically while you browse, depending on the website configuration and your cookie choices;

• from technical and payment service providers, where necessary to process an order or a payment.

4. Purposes of processing

We process your personal data in order to:

• respond to your requests;

• process and track your orders;

• organise delivery;

• manage payments;

• handle returns, refunds and complaints;

• contact you about an order or a problem relating to it;

• manage customer accounts, where this function is used;

• ensure the security and operation of the website;

• improve the content and use of the website;

• measure website audience where you have given your consent;

• comply with our legal and accounting obligations;

• prevent abuse, fraud and unauthorised use;

• defend our rights in the event of a dispute.

We do not use your personal data for purposes that are incompatible with those described in this policy.

5. Legal bases for processing

Depending on the situation, the processing of your data is based on:

• the performance of a contract, in particular to process an order, organise a delivery or handle a return;

• compliance with a legal obligation, in particular in matters of accounting, taxation or document retention;

• your consent, in particular for certain non-essential cookies or marketing communications;

• our legitimate interest, in particular to ensure the security of the website, respond to requests, prevent abuse and improve our services, insofar as your interests and rights do not override it.

Where processing is based on your consent, you may withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

6. Service providers and recipients of data

We may pass on the necessary data to the following service providers, depending on the services actually used:

• Wix, for hosting, the operation of the website, the management of the shop and certain technical services;

• PayPal, when this payment method is used;

• TWINT, when this payment method is used;

• the providers involved in processing Visa and Mastercard payments;

• delivery service providers;

• the IT and technical providers needed for the operation of the website;

• the competent authorities or bodies where the law so requires.

These providers may process personal data on our behalf or act under their own terms when they provide their service directly, in particular for payments.

We do not sell your personal data to third parties for advertising purposes.

7. Transfers of data abroad

Certain technical, analytics, payment or hosting providers may process data in countries outside Switzerland or the European Economic Area. Where necessary, we rely on the safeguards provided by applicable law and on the contractual commitments of the providers concerned.

The providers concerned may apply their own privacy policies. We recommend that you read their information where it is offered when you use their service.

8. Google Analytics

The website uses Google Analytics to measure the use of the website and to improve its content and operation. Google Analytics may process browsing information, in particular:

• the pages viewed;

• the duration of visits;

• the type of device;

• the browser used;

• certain technical data;

• information relating to the use of the website.

Google Analytics is activated only after the user has given consent, where such consent is required. The user may change or withdraw their consent using the cookie management tool available on the website.

Google Analytics is provided by Google. Data may be processed by Google in accordance with its own data protection rules.

9. Cookies

The website uses cookies that are necessary for its operation and, where the user consents, optional cookies relating to traffic analysis. Necessary cookies may be used to ensure:

• the operation of the website;

• the operation of the basket;

• navigation;

• security;

• the storage of essential preferences.

Analytics cookies, in particular those relating to Google Analytics, are activated only after the user has given consent, where this is required.

The user may accept, refuse or customise optional cookies using the cookie banner. The user may also change or withdraw their consent later using the cookie management tool available on the website.

Details of the cookies used and their duration, where applicable, are set out in the Cookie Policy.

10. Retention period

We keep data only for as long as necessary for the purposes for which it is processed, or for the period required by law. In general:

• contact requests are kept for as long as necessary to handle the request, and then for a reasonable period where this is needed to follow up the relationship;

• order data is kept for as long as necessary for order processing, returns, refunds and after-sales service;

• accounting and tax documents are kept for the period required by applicable legislation;

• data relating to disputes is kept for as long as necessary to resolve the dispute and defend our rights;

• data used for marketing purposes is kept until consent is withdrawn or until it is no longer needed;

• data relating to cookies and analytics is kept according to the configuration of the service concerned and the user's choices.

Where the law or the nature of the processing does not allow a precise period to be set, we apply the following criteria:

• the duration of the relationship;

• the necessity of the processing;

• legal obligations;

• limitation periods;

• the need to defend our rights.

11. Security

We implement reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

Payments are processed by the payment providers concerned. We recommend that you never send your full bank card details by email.

However, no transmission of data over the Internet can be guaranteed to be completely secure. A residual risk therefore cannot be excluded.

12. Your rights

Under applicable law and subject to the conditions it sets out, you may in particular:

• request access to the personal data concerning you;

• request the correction of inaccurate or incomplete data;

• request the deletion of data where the conditions are met;

• request the restriction of processing in certain cases;

• object to certain processing;

• withdraw your consent where the processing is based on it;

• request data portability where this right applies;

• lodge a complaint with the competent authority.

To exercise your rights, write to: contact@tissunature.ch

We may ask you for reasonable information to verify your identity before processing your request.

13. Complaints

For any question or complaint concerning the processing of your data, you may first contact:

Dugué Atelier 81, sole proprietorship
Route d'Essert 81
1733 Treyvaux, Switzerland
Email: contact@tissunature.ch
Telephone: +41 79 212 86 42

If you believe that your rights are not being respected, you may also contact the competent Swiss authority, the Federal Data Protection and Information Commissioner, or any other competent authority where the GDPR applies.

14. Changes to this policy

We may amend this policy to reflect changes to the website, our services, our providers or applicable legislation. The version published on this page is the version that applies from its date of update.

Last updated: 2 October 2026